**At this time, we are not accepting returns on CUSTOM orders (such as scale bras, loincloths, etc). We will work with you during the entire custom process to make sure that the order is satisfactory. Once it is in your possession, we cannot accept the return. We thank you for your understanding.**
RETURNS/EXCHANGES FOR IT STARTS FROM NOTHING ITEMS
If you are not completely satisfied with your purchase, we're sorry to hear that; however, simply return the item to us in its original unused condition within 28 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. Fabrics and trims cannot be washed, cut, or dyed. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.